No issue with the stylist, she was friendly and took her time with the cut. I wasn't happy with the experience because of the attitude of the senior stylist, who was overseeing everyone. He was very abrupt and made me feel like I wanted to leave. He made some odd comments and assumptions about me and my haircare. I had wanted layers put in my hair and had said so, but I assume because I'd been there for 2 hours, he checked the cut and said I was all done. Not the best role model?
I have mid length hair & booked in for balyage & cut. The balyage took 5 hours(!) & was done poorly with pieces missed. l didn't stay for the cut, but returned the following week to have it cut & the colour fixed at no extra cost. Monica was fab!