Staff were kind and patient, which I appreciated as I’m indecisive and rarely get nails done. However, I booked BIAB for hands and feet - told no colour so paid 10 pounds extra but only received BIAB on hands; toes were just gel. The listing mentioned “Russian cuticle work” but it was a standard soak and trim, not dry e-file prep. Gel application was messy with margins missed and it started peeling within a week. Disappointing overall — I won’t return.