I had a back exfoliation treatment on 18 March 2014 that consisted of a cleansing back scrub and moisturization, no extraction of black heads from beneath the skin’s surface or purifying mask. This is not my idea of a back exfoliation and I told the therapist so, I was very disappointed with my treatment, definitely a thumbs down on this occasion. I cannot fault cleanliness and ambience and the therapist was attentive enough though so it's a shame.