The worst customer service and the worst computer system. I bought a voucher and they kept no record of it and gave me nothing except a receipt. As a result of their mistake I’ve lost 80 pounds worth of treatments from the salon. They were rude and distrustful even though I was able to show them my bank statements to prove payments were taken out. I feel scammed.
I usually go to this salon and it’s usually great and I have the same lady raj who does my waxing but this time it was someone else called sukhi and I needed it done so I thought it’s ok they should be good, the lady was very nice and polite and made conversation and was welcoming but her waxing wasn’t very nice, she left a very big patch of hair and I told her so she then waxed that area but when I got home I realised she had left so many patches of hair, she had burnt me in a couple of places and she had broken the hair in some areas instead of pulling it out from the roots so the hair grew back quickly, I was very unhappy, I will be sticking to only raj next time