I have been twice now with two different staff members. They were both very pleasant and skilled at threading which is what I had done. I arrived early for my appointment but was shown straight to the chair for my treatment. I had my eyebrows and upper lip threaded which just took a few minutes. My only suggestion would be to perhaps get portable lights to help the therapists....I found a few stray hairs when I got home and looked with my overhead light! I recommend the clinic in Swindon.