Always a lovely and relaxing experience to go to Sai Beauty, it has a spa like atmosphere and staff are lovely. Amazing gel nails, one week on they are still perfect! Ends with a relaxing hand massage and you leave with super soft hands.
Usually this place is great, however this experience was far from it. I think there were some staffing problems, but I encountered several issues. Firstly, my booking wasn't acknowledged properly, so there was confusion over what treatments I had ordered, even though I tried showing my Treatwell booking. My eyebrow threading and tinting was fine, but then came the massage and facial. There was a child sitting in the room, which I felt uncomfortable about to begin with, and they then started watching loud videos on an iPad and popping chewing gum - hardly creating a relaxing environment - in addition to other frequent interruptions. The therapist then told me there wasn't time for the hour facial I booked and proceeded to do a mini treatment of half an hour, without the suggestion of a refund, or giving me the option of doing something different. Finally, there was an issue as I was leaving as they said I hadn't paid, when in fact I had paid via pay pal on booking. Really unhappy with the service today, such a shame as normally they are fantastic.