Saks Hair & Beauty Leeds City Reviews
109 Vicar Lane, Leeds, West Yorkshire, LS1 6PJ
Check availability and book onlineReviews are written by customers after their visit.
3205 reviews
Nonexistent costumer service skills.
Booked for 3pm and they deliberately moved my appointment to 2.45pm without calling me, just sent me an email assuming not only that I should have been checking my emails but also that I would have been alright with the changes. As soon as I saw the email (when I was already on my way to the salon) I called them saying I could have been FIVE MINUTES late and quite abruptly I was told I wouldn’t have had my waxing done if I had been late.... I RAN to make it on time and got there at 2.43, completely out of breath, to only start my appointment at 2.50pm because THEY were late.... After the service, I asked to speak to the person who had previously got my call and apparently nobody knew who had answered the phone...must have spoken to myself maybe?? There would be a whole lot more to say but to cut this long story short, at the end they also tried to charge me for the full price when I had actually booked a discounted slot.
The service itself was ok, not the best but decent.
Treatment by Zoe A•Brazilian Waxing
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I had a intimate waxing done by Andrea,
Nice girl, but I must say she hasn’t done very good job - when I’ve got home I had to pluck bits that she left behind .
Also made me feel quite uncomfortable to be honest by throwing at the end two pads of cream to sort myself out, I had to ask her to trim the remaining bits, and she seemed very annoyed by that.
For the rate you pay, they should provide an outstanding service.
I really hoped I finally found a good salon, but I don’t think it was a good experience...
Hollywood Waxing
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Absolutely loved my treatment. The therapist was running 15 minutes late but I was made up with her professionalism. Would recommend microdermabrasion to anyone who needs a good cleansing and deep exfoliation. Will be booking again for sure.
Microdermabrasion
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