I received a nice welcome and was offered a drink. Coco took care when removing my old gel so that my nails remained strong. One of my nails was broken so she put on a fake one. But you can't tell which one unless I told you. As I was having my nails done, she was pleasant to all those that pop in for info on what treatments the Salon offered. I just felt so comfortable. My fingers and toes was done perfectly, just the way I like it.