Ersan seemed very understanding and like he was listening to all of my concerns before the cut. I told him I only wanted half an inch taken off and no layering considering I have had really bad experiences with layers in the past and don't feel they suit me. He seemed sympathetic and told me what he was going to do -- then did the opposite and delivered my worst nightmare: gave me very harsh, intense, and uneven layers. My hair now looks like two different lengths in the front vs the back.