I had booked an appointment with Rudi (who has cut my hair for several years and about whom I have never had cause to complain). On arrival I was told that Rudi no longer works at Brunswick Centre but only at Muswell Hill - this despite having received both an email and a text confirming the appointment. I was offered the services of another stylist who then proceeded to cut my hair very badly. This is not an experience I care to repeat and I shall be taking my business elsewhere.