I booked this 4 weeks in advance on line.On the day told the treatment I had booked wasn't available at that branch. Surely they could have let me know prior to my appointment . I was told I could have a deep tissue massage instead. As I was there I went ahead. I was asked no health questions and filled out no paper work. I asked to use the toilet and it was in only be described as a storage area. No spa feel to this at all. The treatment consisted of baby oil and tiger balm . Disappointing