I had a great haircut the first time I visited, but this time I was left unimpressed. Firstly, I was seen half an hour late. I also booked with a particular stylist, but this was ignored and someone else cut my hair. The haircut itself was fine, nothing amazing, but hearing the stylist gripe about her colleagues for 45 minutes wasn't great. Perhaps I was there on an off day - as I said, my first visit was great - but I was sadly disappointed this time round.