Such a sad & expensive experience. Whilst they said they would refund my money - nothing has happened.
Let me tell you about my experience....
I come along, after booking that morning, for a pedicure. App said this would take 45-60 minutes.
When I get there, the lady files my toe nails UP and DOWN! Not side to side - this is not pleasant but benefit of the doubt is given. Next, the lady brings the foot spa.....proceeds to put 2 inches of water in but doesn’t turn on.....! No relaxing foot spa for me....! Within 20 minutes she has ‘touched’ my feet less times than my tights!!
The she says....”ta....da...!” I ask if that was it....she tells me it takes 10 minutes to dry....! I complain! I can hear staff telling her that what she was not a pedicure, said staff came in to me, explained that my therapist was a temp. Sorry Shashama - you need to vet your staff or come off Treatwell...!