Scott was very attentive and spent almost an hour on my hair, I felt very pampered. He had some music on for ambiance but it was hard because there was nobody else there. He did cut my hair quite a bit shorter than I asked, but in fairness it had needed it for a long time, so maybe it was necessary! It is a beautiful cut and lots of people have complimented me on it, and I enjoyed the treatment so I will almost certainly be going back!