First time ever waxing - the wax lady informed me of the whole process and gave a heads up if there were certain parts of the wax that might be more painful than other areas.
This is my 2nd Hollywood wax and it was a lot less painful. The room was nice and clean, the wax lady had put ambient music on to calm clients. Overall it was a quick service but the treatment was not rushed - high quality waxing 10/10.