Genuinely not impressed. She sparing used products and to be honest my face felt less clean afterwards. Each stage was not cleaned off properly and the concealer I wore there was still on when I left.. hardly a cleansing facial. I was really looking forward to trying Neal Yards products ..but nothing was explained and it was rushed. I dont feel refreshed.. In fact I came back and washed my face because there was still bits of the mask on it. she was friendly but poor technique and knowledge.