Im a regular client and I enjoy coming here for treatments, however, there is a new lady that although she's very nice and the results are good, she's also a bit rough and doesn't do a proper wash of your hair (it took her 3min what normally takes 10). Hopefully, somebody will tell her!!
I booked on the day and got a call to say that due to a lack of bookings they were closed in the afternoon so could I re-arrange, I did for the next day.
Their toilet wasn't working so I had to use the one in the restaurant next door. The staff at the restaurant were fine about this but it just felt odd.
In regards to the massage I wanted a deep tissue massage and I had to ask for it to be deeper a few times and then it got lighter.