I thought the building itself looked fairly run down and not the cleanest, which very nearly put me off. There was also a strong smell of garlic downstairs (I'd gone in after lunch). The staff were friendly. The microdermabrasion itself was painful at times. I left with odd looking, almost burn type things on my face with the promise it'd go down. Nearly 2 weeks on and most has, but I still have a red mark on my cheek which still hasn't gone and is a pain (I have to take extra time to cover it up before I go out). The procedure hasn't made much difference to my face overall, but several blemishes have gone down. I wouldn't go back though. Overall it wasn't a great experience.
Had to cancel my booking because of an inconvenience and they were really understanding. I will book again next week. It's the third time for me at Serenity Beauty and Hair and I am quite happy with it.