Serenity Beauty & Hair - Bristol Reviews
4a Byron place, Clifton, Bristol, BS8 1JT
Check availability and book onlineReviews are written by customers after their visit.
859 reviews
Real Experiences
All reviews are genuine feedback from verified customers, so you know exactly what to expect at each and every venue.A noisy salon but very neat job overall with my nails. Quite a good colour selection but good be improved.
Treatment by Nigit Begum•Other Nail Extensions & Overlays
Awful customer service. My girlfriend went for a massage I bought her as a present but the shop was closed on day she scheduled to come. I was given a lot of excuses for why she was not told her appointment was cancelled including "we wrote your number down wrong" (how/why? and your fault.) and "we emailed you in the morning before the appointment which was ample warning" (an email she didn't receive in her inbox or junk folder, when challenged on this I asked them to forward the email they'd sent as proof they had which they said they would... Never did.) Due to this short fall of customer service I asked for some form of compensation as my girlfriend had wasted her day off, perhaps a free upgrade on a treatment... "No". Well could you at least pay her back for the money she spent on parking outside the salon on the day to which the manager replied "No, we're a small business and can't afford to". I asked her to think about it and call me back, which she didn't. When my girlfriend phoned up and asked to speak to her she could hear the manager in the background saying "I don't want to speak to her, tell her I'm not here"
Easily the worst customer service I've ever had... Avoid this place like the plague!
Fantastic shellac manicure by a young girl (unfortunately I didn't catch her name). Really brilliant and friendly service, and a very gentle yet effective manicure (have had some nightmare manicures in the past). Would definitely go back.
Other Nail Extensions & Overlays
Staff were really friendly and polite.
Area was quite noisy but this is due to the layout of the building.
Microdermabrasion
Made me feel totally at ease and relaxed. Staff are so friendly and lovely and really give you a warm welcome. The salon is really centrally located and offers a great range of treatments!
Treatment by Nigit Begum•Hard Gel Extensions & Overlays
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