Jemma is the ideal stylist. She'd prob. LOVE for me to hang about and have special treatments etc. etc. but she completely GETS that I'm very easily bored and just need my roots done asap!!! The time I waited to have my hair cut, she did exactly what I wanted, but my hair is so forgiving (it is curly) that I can do that myself - only not so perfectly... She is fast, professional and listens to what you really want.