Serenity Nails & Beauty - Chelsea Reviews

18 Cale Street, Chelsea, London, SW3 3QU

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Reviews are written by customers after their visit.

4.6
702 reviews

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Written by our customers, so you know what to expect at each and every venue.
I am a regular customer at serenity, booking every 3-4 weeks. What should have been a 50-55 min appointment took 1hr 15minutes - with others starting after me and finishing long before. Everything was too slow, even with the colour pre selected, the shaping of the nails on each hand was completely different and I had to point it out to get it changed. I hate to leave a bad review but I know this is not the standard of this salon and for the price it costs, I expect & know you can do better
The place is nice and the staff qualified. The only problem is their booking system. When you book with Treatwell they don’t acknowledge the booking so when you arrive you have to wait sometimes half an hour to be squeeze in among other bookings, as if you are a walk in client. This is not acceptable!
The best acrylic nails I’ve had! So much attention to detail!
Amazing as always
Terrible manicure!!! Chipped 2 days later and bad job on the cuticles
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