Serenity Surbiton Reviews

414 Ewell Road , Surbiton, KT6 7HF

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Reviews are written by customers after their visit.

4.9
903 reviews

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Written by our customers, so you know what to expect at each and every venue.
The venue looks very glamourous. I was the only customer. There were quite a few members of staff who spoke together quite loudly for the duration of my colouring treatment so it was not relaxing. I was happy with my colouring treatment and the lady who coloured my hair was very pleasant. When it came to paying I was asked for more than double the price that I had been quoted by Wahanda. When I refused to pay I was asked to pay a bit more than the Wahanda price. When I refused I was treated with complete disrespect by the receptionist. She blamed me for not understanding the pricing on Wahanda and didn't even consider, at any point, that I could be right. At the end of our interaction she refused to speak to me, refused to look at me and refused to say goodbye. I would not recommend and I would never go back.
Great service and loved my nails. There were lovely ladies running the salon very happy client will definitely come back.
If you are looking for a relaxing experience, with excellent Customer service and general chit chat, then this is not the place for you. However, if you are looking for a good nail technician and a reasonable price, then this cannot be faulted.
Had a wonderful treatments would definitely come the next time. I would definitely give 5 stars. Feel very good. Thanks
One of the best salons in Surrey !!!Nice staff, beautiful and clean salon , and the best treatments ever.Thank you!!!! Love it!