Booked an appointment for a wash and blow dry for medium length hair seeing as my hair is shoulder length. On arrival I was told it was classed as long and was charged an extra £7 for this addition. The website claims that for long hair the appointment should last 1 hour instead it lasted 45 minutes which is the same for medium length hair. There was little interaction with the hairdresser and half way through he was told his next customer was waiting so the process sped up another reason why I was in and out within 45 minutes. £30 for a wash and blow dry is so overpriced for the service received.