I booked for a highlights treatment. Overall the staff and the environment is okay. I am quite satisfied by the service even if a little too light colour than I wanted and a little too many on the temple head. I would have given a higher rating if at the end of the treatment I realised they weren't going to dry my hair. Simply drying the hair was not included in the service I booked. Then I offered to pay for having the hair dried. I was willing to pay the mount for that service too. The staff refused to do it because it wasn't booked ahead and they were busy. In the shop there was only one person (a man) and three members of the staff. None of the three coudln't simply dry my hair, really? I have been quite lucky that last Saturday it was a nice weather, not too cold and not rain. But I had to go back home to dry my hair and avoid a cold - I live in Hatfield - completing changing my plans. This is something unacceptable.