The 'skin consultation' at the beginning of the facial consisted of the following dialogue. Beautician: "How is your skin?" me: "It's quite oily". Beautician, examining with lamp: "hmmm yes it's quite oily." That's it! She never even asked if I had any allergies or sensitivities... But the worst part of the visit was that, at the end, she first told me that I would have paid £5 less if I had booked directly and not through the app (Treatwell, surely you have some terms & conditions for salons to avoid this?), and then tried to overcharge me claiming that some of the things she did during the treatment were extras! Avoid.