Having a good brow threading experience is really important to me, and I specifically chose Shavata for that reason. I used to have my brows done locally but it was always disappointing walking away with mis matched brows or bad service. I have found that the experience at Shavata is up and down, dependent on the therapist. For example, sometimes I’m consulted on shape, they are filled in nicely etc. Other times I get a really bad experience where there’s no consultation, and I have to ask the therapist to make my brows look more even, and even to have them filled in - or £18 per session you shouldn’t have to! I think better customer service is in order so that no matter who you see, you walk away happy.