They seem to have been having building work done for about a year! But they always make the effort to work around it and make the place nice. Staff I've met there have all been friendly and professional. I'd never had a brow tint before so it took a bit getting used to but can't fault the therapist who was very good. Such good value there too.
I have been to Sheer Bliss a couple of times and overall I am happy with the manicures there.
This time my experience was really bad. The lady I had for the Shellac Manicure was rushing into my treatment and left me with a bad manicure. The main issue was that the nail polish was overflown between the nail and the skin and the result was really unappealing.
The lady was also quite rough when it came to cuticle work and the treatment was quite painful. I did tell her to be a bit more gentle but this didn't change things much.
I spoke to the lady at the reception about the fact that I am not happy with the manicure and she asked another manicurist to try to correct the problem. Not much could actually be done but I appreciate her effort.
Needless to say I left without an apology and of course without a reimbursement.
If you are going to the saloon and you have had a good experience with a therapist I would advise you to always book with them because not all therapists are great.