I've been here many times, usually for different treatments and have always been very happy. I was not as pleased this time around. I felt I had a rushed hair cut. Wash and condition was quite aggressive as opposed to relaxing, cold water on wetting and rinsing my hair. Ask simply for a trim, only a small amount, come home to see a HUGE amount had been cut off so of course unhappy. Blow dry was about the best part. I had one person washing and cutting and another blow drying. Usually you get offered a hit beverage. Not that I usually accept, however this time I was not offered. Really not worth £30 just for a trim. Especially not in these circumstances.
Slightly strange encounter as my hairdresser didn't speak English. He was very nice but I feel things can be lost in translation! My highlights have come out a bit streaky and the cut isn't great. Even with the last minute discount I have had better cut/colours for less money.