I came for a massage because I was in pain with a trapped nerve. I told the therapist this. I showed her where the pain was. I had booked a deep tissue massage - but the therapist was giving a relaxing and soft massage, and massaging my arms and neck. I told her a few times where the pain was and she did not focus on that area, she just continued giving a relaxing massage. Therefore she doesn't seem like she knows what she is doing. I needed a firm massage to help the knot and trapped nerve.