I booked the appointment a week before only to arrive and being told my appointment is cancelled. No phone call, no text, no email. While I know my preferred stylist, Elli will do a great job as always, but the front house quality is not up to par. While I understand sometimes technology glitch happens, the best the front house can do is try to find solution as this is the mistake from their part not a ‘sorry we can’t do nothing’ answer and attitude.