I had a balayage by Esme, overall the cut&colour is nice. In the middle of my appointment another customer had been booked in for a blowdry which overlapped with when the bleach needed to be rinsed off my hair so I was left sat at the basin for 30-40 minutes without being checked on which unfortunately contributed to some over processing on the ends of my hair so they are a little frazzled! I also had the extra £25 olaplex treatment but there was no scalp massage which I would have expected.