Going somewhere new for a wax is always a bit nerve wracking, but having had a great experience here for other treatments I thought i'd give it a try. Shouldn't have been nervous! Nice, clean, comfortable room at the back and the therapist made me feel at ease instantly. Hot wax wasn't too hot and the treatment was quick (so important for waxing!). I don't understand it when people say 'pain free' as every wax i've ever had has been painful (!) but this was definitely more comfortable than most. 100% recommend.