The room was cool, no coverings initially offered to keep me warm enough, and when I asked a few times, flimsy paper/towel offered and I got increasingly cold. Told therapist repeatedly. Only after about 80 mins a regular towel was provided and this helped. The spa part of the 2 hr treatment was even colder, wash scrub lotion very cold, and I said so several times. Eventually therapist got the message and took me shivering along to the shower along corridor, and continued washing through door.