I have been to Simply Clinics a number of times in the past and had no problems, however this was easily my worst waxing experience. The wax was unbelievably hot, to the point I was swearing every time it was applied. The therapist was blowing on it to try and cool it down, but I think grew a little tired of doing this. She was lovely, and I am not usually one to complain, but this truly was not a good experience. Very painful.