The therapist was lovely and intuitive and overall it was a great massage - super relaxing and also the reiki she incorporated did me a world of good. However, there were basic things that made the overall experience less than luxurious or relaxing - such as the room being very cold (which she did do her best to rectify) and the door bell going off or a phone ringing during the treatment. Her hands were cold too, which wasn't great. It was good value for money though and the overall vibe of the place was positive
The time of my massage was mixed up meaning that I had to wait for 30 minutes, which was a shame. The waiting room was very cramped with lots of people. The actual therapist Sara and the massage were really lovely, but I think the whole service was overpriced and must be based on location.