My appointment was booked for 12:15 but on the day I received an email to advise the time had been changed to 12:00. Arrived in time but still didn’t get seen to until 12:15. A little annoying but an amazing job was done on my eyebrows.
They didn't appear to know about my booking when I turned up and it was only by chance that someone was available to do the pedicure - she was leaving as I arrived.