Staff did not know how Treatwell worked and so did not know I was coming. I phoned up on my way there to say I was a bit lost and the lady was quite rude to me as essentially I was an added customer on to her afternoon. Started 15 mins late and put the blame on me for booking through the app and not directly. I did not quite get the service I would have wanted for what I paid. The lady who cut my hair was friendly and didn't do a bad job.