Massage was good, although uses different techniques to what I'm used to which did hurt in places, but in part that is because my shoulder and back muscles are very tight. The staff, whilst not rude, weren't particularly friendly.
The location is very convenient and the facilities are nice and modern. The appointment was on time and ran to schedule. The staff are friendly and nice. I did have some blisters post wax which is probably to do with my skin being sensitive rather than the treatment itself.