The waxing experience was a nightmare. I won't name the offender, but my beautician OPENED THE DOOR twice during waxing, as I lay on the bed NAKED from the waist down, in order to chat to staff outside. How is this appropriate or professional? It was lucky that no one was outside but I would have felt harassed if someone had seen me! Not only that, she also put her phone on speaker and attempted to make a call while waxing me! What can be so urgent that she would have to call during the process?! Why she couldn't she have told me and excused herself to make a call outside if it really was that important?! She tried to justify her behaviour by claiming they were short on staff - I'm sorry but being short on staff does not entitle you to risk exposing my body to strangers and threaten my privacy and modesty. Deeply unprofessional and a scarring experience, I will never go again and I advise you steer clear.
My beautician was friendly and helpful, the room was comfortable and smart and very clean. Overall, this is a high value and attractice space. The collagen facial was thorough and afterwards my skin was glowing. Many thanks.