I booked an appointment at 10am and the venue was closed when I got there. I waited 10 minutes and someone came. With a broken English she explained the therapist wasn’t there, she tried to call her and asked me to wait. I was surprised she wasn’t wearing a face mask and coughed a few times when talking to me; I have a vulnerable person at home so i decided to wait in the street until the therapist came, 10 minutes later. Unfortunately I wasn’t happy with my eyebrows after the treatment either.