The lady opening the saloon was polite, but she didn´t know I had an appt, she tried to contact the person I had an appt with who called me later saying she couldn´t be there on time as she was stuck on traffic and offered a later on appt which I had to decline as I had other commitments. I know traffic can be an issue, however, she should have contacted me earlier to let me know about this. She said she would cancel the appt, however, they still charged me for a service I haven´t received.