The actual facial was lovely and Mia was very welcoming.
Unfortunately the state of the facilities is unacceptable to not be mentioned. Nowhere on the website did it mention that the spa/pool facilities were under construction and weren't usable.
This was my first experience of a lash tint and lift. Olivia was very good in explaining what she was doing and what to expect, very friendly and put me at ease - overall pleased with the result.