My colourist was absolutely lovely and the experience was great. The only thing is that I have very thick long hair and my appointment was right at the end of the day. I felt that my colourist wanted to finish and close as soon as possible and so the bleach wasn't left on as long as it needed to develop. This has left some areas slightly yellower than I would have liked. However, despite this I will definitely be going back because it was excellent value. I'll just get an earlier appointment next time :)