Booked an appointment for my husband on August 16 upon arrival the lady told him the Thera for men isn’t available even though when booking I did mention it’s for a man. She told him he would get a refund, he went back and spoke to manager to reassure him he’d get a refund , waited more than 2 weeks and nothing was done my husband sent the manager a message no reply and now we’re 19th of September and no refund yet . Terrible experience