I turned up to my appointment only to find that I couldn't go through with it as I hadn't had a test before at that facility. The test had to be carried out 7 days before the treatment and would cost an additional £10 so I had to cancel my appointment. I didn't see anything on the website when I booked to let me know this was the case so overall it was very frustrating.
Lovely experience but quite gutted my eyelashes come out after 1 day ... not the 7-10 days promised. Lovely staff but wouldn't go back for that reason alone
Eyebrows threading was OK, and good value at £5.
Leg was not very good, I told the waxer I had lots of ingrown hairs and she left loads, which I had to get fixed at another salon.
When we were done she told me I looked 5 years older than I am because I am "so heavy" and I was completely affronted and left to dress trying not to cry!
I was offered a loyalty card which was taken back because I booked through treatwell, even though I paid the standard price and had been a customer there before. Will definitely not be going back, please work on your customer service.
I booked last minute for an underarm wax, at first they could not find me on their system. I think the wax was quite good, however customer service by the therapist could have been improved, I felt like I was a hinderance rather than a valued customer.