I had already paid in advance for a Deluxe Mani & Pedi. They did the whole service, only to tell me at the end, that I had to be charged again because they “filled my nails”. Had to pay another £40+ on the spot & honestly it felt like a complete scam. None of this was mentioned beforehand, they only dropped it casually once all was done. If I’d known that, I would’ve gone somewhere else.You tell customers this BEFORE starting the service not after.
They’re not transparent at all! Won‘t be back
As always, the team at Smart Look were professional and considerate in their work. Thank you for always taking care in my appointments and providing quality expertise and care.