Snail and Hare Beauty Bar Reviews
12 Poland Street, Soho, London, W1F 8QB
Check availability and book onlineReviews are written by customers after their visit.
3288 reviews
Absolutely awful - AVOID!
When I arrived I was asked to sit in the waiting area, and I could here a member of staff tell my facialist that I had arrived, and then saw her peering out at me from round the corner. She then hid away again and I had to wait a further five minutes which was very strange. When the facialist did come to meet me she didn't introduce herself to me which I thought was odd.
During the facial nothing was explained to me. The facialist didn't explain which steps she was doing and what products she was using to do this. She combined some steps, cleansing and steaming at the same time, which just struck me as a way to cut time, very odd. The facial massage was very strange, soft and slow, and I had the distinct impression that she didn't really know what she was doing. If she was a trainee that should have been explained to me by her or another member of staff. The water she used to remove product between steps was never changed, so by the end of the hour treatment I was having my face cleaned with rather cool, dirty water - NOT what you want from a facial. The extractions were not good and when I got home I could see areas where no attempt had been made to clear my pores. The back massage was so poor that I had to ask the therapist to stop. Also (and I feel bad saying this as it is quite personal but it did affect my enjoyment of the treatment) the facialist had quite bad breath which was very unpleasant.
I feel bad giving such a bad review and don't want to upset the facialist as while the service she offered was poor in my opinion, she did seem like a nice person and I feel like the blame here should lie principally with Cucumba who clearly do not train their staff sufficiently in basic customer service and best practice in treatments. I will not be booking another facial with them and would urge other people to avoid if possible.
Treatment by Ellie
Show venue reply...
I really enjoyed my experience here. The place seemed very clean and bright!
My only small issue was that there seemed little opportunity to discuss what I wanted from the appointment, I am nervous when it comes to these things and would have preferred a chance to discuss what I wanted with the stylist
Would definitely go again!
the best spray tan I have had. Professional lovely girls and the tan they use is always streak free and looks amazing!
This was my second visit and I had the three mini-treatments again. Foot file, shape and paint were great. Facial was less so but still adequate. Given the price, great value so will be back :)
Treatment by Ellie
Really good, the beauty therapist was very thorough and helpful. Cucumba is a lovely, clean salon with fair prices- I definitely recommend it.
Treatment by Ellie
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