I felt that as my appointment was at the end of the day not as much care or attention was taken. I had paid in advance for a wash cut and blow dry, as my hair was slightly damp from washing earlier I was not offered a wash, and not offered a refund at the end for this part of the service. The cut was not great, especially the fringe which is what I really needed. I usually feel really good when leaving the hairdresser because I know my hair look great, but this time I did not!