Dear Snip and Shape,
I hope you are well.
I am writing to express my disappointment with the hair service I received last week. I clearly explained how I wanted my hair, but the result did not match my request. Additionally, my hair was not cut properly and was cut too short. I am not very happy with the outcome.
The treatment I received was exceptional, a perfect ten out of ten. Mari consistently dedicates her time to meticulously complete her work, and she has never failed to impress us.