I was expecting a hot wax but only found out at the shop that is not the case. the room where they are doing the treatment is like a small closet. The lady was not looking confident enough when waxing and I am pretty sure she doesnt know what she was doing as she was pulling my strips in the hair direction not otherwise, as a waxing supposed to be done. Wax was cold, but she was still blowing on it as its too warm. One of the worst waxing I had, not going back. Better doing myself at home then going back there.